Workflow & Case Management

Workflow automation & Case Management

 

Design and Standardize your organization's processes with Workflows and Approval Processes

 

  • Automate Workflow Logic & Rules - change, when needed
  • Track & Monitor progress using simplified Graphics & Dashboards
  • Communicate directly from the Dashboard in-context using the in-built mailing system
  • Notify all concerned – rule based or on ad hoc basis
  • Create automatic SLA based multi-level escalations to ensure quick action
  • Capture customer service issues directly from website or smart phones
  • Classify Cases by Case Type, Priority and State of Resolution & monitor progress

 

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