Enhance Customer Support with Workflow, Automation & Advanced Analytics

• Design and automate processes to deliver high quality customer service

• Ensure timely and effective resolution to gain customer satisfaction and loyalty

•  Create automatic SLA based escalations to ensure quick action

• Share solutions, tutorials and product updates with automatic notifications

• Enhance response quality with well designed personalized email templates.

• Update customers with latest marketing messages.

• Design service processes with workflow automation and approval processes

• Dashboards  and Real –Time Advanced Analytics  for actionable insights  on service levels

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