customer support automation

 

Enhance Customer Support with Workflow, Automation & Advanced Analytics

 

  • Design and automate processes to deliver high quality customer service

 

  • Ensure timely and effective resolution to gain customer satisfaction and loyalty

 

  •  Create automatic SLA based escalations to ensure quick action

 

  • Share solutions, tutorials and product updates with automatic notifications

 

  • Enhance response quality with well designed personalized email templates.

 

  • Update customers with latest marketing messages.

 

  • Design service processes with workflow automation and approval processes

 

  • Dashboards  and Real –Time Advanced Analytics  for actionable insights  on service levels

 

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Next: Lead Management
 

 

 

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