Design and Standardize your organization's processes with Workflows and Approval Processes
- Automate Workflow Logic & Rules - change, when needed
- Track & Monitor progress using simplified Graphics & Dashboards
- Communicate directly from the Dashboard in-context using the in-built mailing system
- Notify all concerned – rule based or on ad hoc basis
- Create automatic SLA based multi-level escalations to ensure quick action
- Capture customer service issues directly from website or smart phones
- Classify Cases by Case Type, Priority and State of Resolution & monitor progress
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